To Every Tea Culture Enthusiast:
Thank you for your attention and support to jianghu Teapot! As a time-honored tea ware store rooted in Xi’an, we specialize in the sale and promotion of authentic Yixing purple clay teapots, high-quality ceramic tea sets, elegant Ru kiln tea sets, and various premium teas. Whether you want to consult product details, check order status, feedback after-sales issues, or hope to purchase tea ware in bulk as gifts, you can contact us through the following methods. Our professional team will provide you with thoughtful and efficient service within 24 hours.
Core Contact Channels
1. Live Chat (Highly Recommended)
Service Hours: 9:00 – 18:00 (Beijing Time), Working Days
Consultation Scope: Product Consultation, Order Inquiry, Logistics Tracking, After-Sales Issues
Operation Method: Click the “Live Chat” button in the lower right corner of the page to communicate with our customer service in real time.
2. Customer Service Phone
Phone Number: +86 15591890361
Service Hours: 9:00 – 18:00 (Beijing Time), Working Days
Consultation Scope: Urgent Order Inquiries, After-Sales Issue Handling, Special Communication for Cross-Border Orders
3. Customer Service Email
Email Address: teapot@kuaijianghu.com
Service Scope: Bulk Purchase Consultation, Cooperation Negotiation, Complaints and Suggestions, Special Requirements for Cross-Border Orders
Response Time: Within 24 hours (Working Days)
4. Physical Store (Local Tea Lovers Welcome)
Store Address: No. 34 Xiangrong Street, Xincheng District, Xi’an City, Shaanxi Province, China – jianghu Teapot
Business Hours: 9:30 – 20:00 Daily (Open All Year Round, Except During the Spring Festival)
In-Store Benefits: Free tea tasting and appreciation of the exquisite craftsmanship of handmade Yixing purple clay teapots are available for all visitors.
Quick Access to Frequently Asked Questions (FAQ)
If you have common questions about orders, logistics, returns and exchanges, we recommend checking our FAQ page first, where you can find more detailed answers to save your precious time.
Message Board
If you cannot contact us through the above methods temporarily, you can also leave your name, contact information and consultation content in the message board below, and we will contact you as soon as possible.