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Limited Time Offer: Free Shipping on Orders Over $80! Price covers customs duty. Local sales tax is payable by the buyer.

Jianghu Teapot

Contact Us

Core Contact Channels

1. Live Chat (Highly Recommended)

Service Hours: 9:00 – 18:00 (Beijing Time), Working Days
Consultation Scope: Product Consultation, Order Inquiry, Logistics Tracking, After-Sales Issues
Operation Method: Click the “Live Chat” button in the lower right corner of the page to communicate with our customer service in real time.

2. Customer Service Phone

Phone Number: +86 15591890361
Service Hours: 9:00 – 18:00 (Beijing Time), Working Days
Consultation Scope: Urgent Order Inquiries, After-Sales Issue Handling, Special Communication for Cross-Border Orders

3. Customer Service Email

Email Address: kuaijianghu@qq.com
Service Scope: Bulk Purchase Consultation, Cooperation Negotiation, Complaints and Suggestions, Special Requirements for Cross-Border Orders
Response Time: Within 24 hours (Working Days)

4. Physical Store (Local Tea Lovers Welcome)

Store Address: The first store on the west side of East Lane opposite Chaoyang Mingyuan, Chengguan Subdistrict, Fuping County, Weinan City, Shanxi Province, China – Jianghu Teapot
Business Hours: 9:30 – 20:00 Daily (Open All Year Round, Except During the Spring Festival)
In-Store Benefits: Free tea tasting and appreciation of the exquisite craftsmanship of handmade Yixing purple clay teapots are available for all visitors.

Quick Access to Frequently Asked Questions (FAQ)

If you have common questions about orders, logistics, returns and exchanges, we recommend checking our FAQ page first, where you can find more detailed answers to save your precious time.