Limited Time Offer: Free Shipping on Orders Over $50!

Jianghu Teapot

Privacy Policy

1. Policy Overview

jianghu Teapot (hereinafter referred to as “we”) respects and protects the personal privacy of all users of our website (hereinafter referred to as “you”). This Privacy Policy aims to clarify how we collect, use, store, and protect your personal data, as well as your rights related to the data, ensuring compliance with the Personal Information Protection Law of the People’s Republic of China, EU GDPR, US CCPA, and other relevant regulations.

By using our website or purchasing products, you acknowledge that you have read, understood, and agreed to all terms of this Privacy Policy. If you do not agree, please cease using our services.

2. Types of Personal Data Collected

We only collect the minimum necessary data to achieve the purposes of our services, avoiding collection of irrelevant information:

  • Identifying Information: Name, contact details (phone number, email address), delivery address, etc., used for order confirmation and delivery;
  • Payment Information: Credit card number, billing address, etc., used solely to complete transactions and encrypted by third-party payment processors;
  • Device and Usage Data: IP address, browser type, access time, browsing history, etc., used for website optimization and security protection;
  • Other Information: Consultation content, after-sales feedback voluntarily provided by you, used to respond to your needs.

3. Purposes of Data Use

Collected personal data is only used for the following stated purposes, not for unannounced additional uses:

  • Process and complete your orders, including order confirmation, logistics delivery, and after-sales service;
  • Provide customer support, respond to your inquiries, complaints, or refund requests;
  • Optimize website functions and user experience, analyze access data to improve service quality;
  • Send important notifications, such as order status updates and policy change reminders (excluding marketing advertisements);
  • Fulfill legal obligations, prevent fraudulent activities, and ensure transaction security.

4. Data Storage and Protection

  • Retention Period: We only retain your data for a reasonable period necessary to achieve service purposes. After order completion, except for records required by law, other data will be automatically deleted or anonymized within 3 years;
  • Security Measures: We adopt encryption technology, access control, regular security audits, and other measures to protect your data from unauthorized access, disclosure, or tampering;
  • Storage Location: Data is stored on compliant servers, and appropriate safeguards will be taken for cross-border data transfers.

5. Data Sharing and Disclosure

We will not sell or share your personal data with third parties except in the following cases:

  • Third-Party Service Providers: Such as logistics companies, payment institutions, and server providers, who are provided with necessary data solely to complete services and are obligated to comply with data protection requirements;
  • Legal Requirements: Disclose necessary data in response to court subpoenas, legal orders, or government regulatory requests;
  • Business Transfers: In the event of mergers, acquisitions, bankruptcy liquidation, or other business changes, data will be transferred as part of the assets to the transferee, who must continue to fulfill privacy protection obligations.

6. Cookie Policy

Our website may use Cookie technology to remember your login status, shopping cart information, and optimize browsing experience. You can disable Cookies in your browser settings, but some website functions may not work properly. Disabling Cookies will not affect basic shopping functions.

7. Your Data Rights

Pursuant to relevant regulations, you have the following data rights, which can be exercised by contacting us through the methods below:

  • Right to Be Informed: Inquire about the personal data we collect about you and its processing;
  • Right to Rectification: Request correction of inaccurate or incomplete personal data;
  • Right to Erasure (“Right to Be Forgotten”): Request deletion of personal data when it is no longer necessary, you withdraw consent, etc.;
  • Right of Access: Obtain a copy of your personal data;
  • Right to Restrict Processing: Request suspension of data processing during disputes over data accuracy;
  • Right to Withdraw Consent: Withdraw consent to data processing at any time (without affecting lawful processing before withdrawal).

8. Children’s Privacy Protection

Our services are not intended for children under the age of 13, and we will not intentionally collect personal data of minors. If accidental collection is discovered, relevant data will be deleted immediately.

9. Contact Us

If you have any questions about this Privacy Policy or need to exercise your data rights, please contact us through the following methods. We will respond within 24 hours and process your request within the legal time limit:

  • Customer Service Email:teapot@kuaijianghu.com
  • Physical Store Address: No. 34 Xiangrong Street, Xincheng District, Xi’an City, China – jianghu Teapot