Where are your products manufactured?

All our Yixing purple clay teapots and ceramic tea sets are meticulously handcrafted in their authentic origins—Yixing, Jiangsu Province for Zisha teapots, and Dehua.

Where do you ship your products from?

We ship all orders from our Fuping store or Xi’an warehouse. If stock is not available, items will be shipped directly from our partner manufacturers. The quality remains consistent no matter where the order is dispatched from.

Is free shipping applicable to all your products?

Complimentary global shipping is provided for all orders with a total value exceeding $80.

Do I have to pay customs duties and taxes for customs clearance?

Customs duties are covered by us. Nevertheless, sales tax, VAT or other local taxes may be charged in certain countries, and all such local taxes shall be borne by the buyer.

To which countries do you ship your products?

We ship our Chinese tea ware products to most countries and regions worldwide. If you have any questions about delivery to your specific location, please feel free to contact our customer service team for confirmation.

How long will it take to receive my order after I place it?

Order processing takes 1-3 business days. Orders can be processed normally on Saturdays and Sundays. Please note that order processing will be delayed during Chinese long public holidays, including Chinese New Year, Labour Day and National Day. Delivery times vary by shipping method and destination. Economy Shipping (Sea/Air Mail): 15-35 business days, suitable for non-urgent orders.

Do you accept returns for your products?

Yes, we accept returns within 30 days of delivery for unused products in original packaging, with return shipping covered by us for quality issues and by buyers for change-of-mind returns, while customized and clearance items are non-returnable.

Do you offer cash on delivery (COD)?

No, we currently do not support cash on delivery for any international orders.