Last updated: 07 October 2026
This Return & Exchange Policy applies to all orders placed on Jianghu Teapot. It respects the EU Consumer Rights Directive and UK consumer protection regulations, while offering an extended return window for all global customers purchasing handmade Chinese gongfu teaware shipped from China.
1. Return Period Overview
EU & UK consumers retain their statutory 14 calendar day cooling-off right to cancel orders after receiving goods, without needing to state a reason. As an extended benefit, Jianghu Teapot provides a voluntary 20-day return window for customers across all regions worldwide. To initiate a return, send a clear written notice to our support email within the applicable time frame. You are responsible for outbound return shipping fees. Items must be returned unused, undamaged, and kept with complete original packaging. If returned goods arrive broken, scratched, or show heavy signs of use at our return address, we may deduct corresponding value loss from your refund. Refunds will be processed within 14 days once we receive and inspect the returned items.
UK & EU customers: Statutory 14-day cooling-off period applies, you may still use our 20-day window if you prefer.
Customers from all other regions: Voluntary 20-day return service available under the terms of this policy. All return requests will be reviewed following this policy.
2. Damaged or Defective Items on Arrival
Our teaware is fragile ceramic ware. Please inspect your package immediately after delivery. If items arrive broken, cracked or have manufacturing flaws, contact us with clear photo and video evidence within 7 calendar days after receiving your parcel. We will arrange a free replacement or full refund for confirmed defective products. We cover shipping cost for replacement shipments for verified factory defects. This does not cover damage caused by improper handling, dropping, thermal shock or accidental breakage after you accept the package.
3. Exchange Requests
Exchanges are permitted for unused, undamaged products within our 20-day return window (or statutory 14-day period for EU/UK buyers). If you want to exchange your teaware for another style or size, email us first to get approval. You cover the shipping cost to send the original item back to us. We will dispatch your new piece after we receive and finish inspection of your returned goods. Handmade teaware naturally has minor variations in clay texture and glaze finish. These subtle differences are inherent craftsmanship traits and not treated as defects for exchange claims.
4. Exclusions
We cannot accept returns or exchanges for items that have been heavily used, stained, chipped, or returned without original packaging. Custom personalised products are excluded from the 14-day withdrawal right under EU and UK consumer law. Natural patina build-up on Zisha teapots and tea pets created through regular tea brewing is not considered a defect and cannot qualify for return or exchange.
5. Refund Processing
Refunds will be issued back to your original payment method. Please allow extra processing time for your payment provider to credit the funds to your account. Original delivery shipping charges are non-refundable unless the product arrived damaged or with manufacturing defects.
6. Contact Us for Returns
To submit a return or exchange application, please get in touch via our support email. We will send you return instructions and our designated return address.